Frequently Asked Questions

General

Yes!  We are pleased to offer pick up in North Vancouver.

Please allow 24 - 72 hours for us to process your order.
We will send you a confirmation email with the address to pickup your box!

Please feel free to reach out and we will see what I can do for a rushed local delivery.  For shipped gifts however, we can't guarantee shipping times.

Shipping

We offer delivery within Greater Vancouver, for a fee of $15.For those outside of the Greater Vancouver area, we ship orders via Canada Post. We ship nationwide and carefully package your gifts so they arrive safely.

As a result of COVID-19, we are currently shipping within Canada only.

Please note: All orders are taking 48 - 72 hours to be processed. The summer months are very busy for the Love Vancity team. While we always do our best to process and ship orders in less than 48 hours, there will be some occasions when this is not possible.

FREE local pickup is available in North Vancouver (typically ready for pickup within 24-72 hours). You will receive an email once your gift box is ready to be picked up.

Local delivery by courier - 1-3 business days.


Canada wide shipping - 4-7 business days (estimated).

Not in one transaction unfortunately.  You will have to purchase each box separately.  That way, we can ensure that each gift is sent to the correct address.

Alternatively, you can email us at hello@lovevancitygiftboxes.ca and we can process the order for you.

It is something that we are looking into though, as we want to make the order process as seamless as possible!

Customizations

Absolutely! There is a prompt when you create your gift box bundle to include a personalized message.  Each notecard is handwritten by me, and I promise I have good handwriting :)

If you are concerned about the contents of your boxes, please contact our team with your concerns, and we will be happy to talk further! 

Absolutely! We are happy to work with our corporate partners on a bulk order, or to create a specially curated box based on your budget and needs.

Other

All sales are final. No refunds or exchanges.

We take great care to ensure that your gift arrives looking great! If your gift arrives worse for wear, or you have any suggestions for how we can serve you better, let us know! Having trouble with your order? Please email hello@lovevancitygiftboxes.ca.

For more information, please email us at: hello@lovevancitygiftboxes.ca.

Feel free to reach out us by email at hello@lovevancitygiftboxes.ca and we'll aim to get back to you within 48 hours.